FREQUENTLY ASKED QUESTIONS
Listed below are our most frequently asked questions, if you have a query about our courses, it maybe answered here. Of course, please feel free to contact us if you have a question that isn’t answered here or if you are unsure about anything.
How can I book?
A confirmed booking can be made in 4 easy ways:
1. Book through our website – all our course pages have a ‘Book Now’ button that you can use to book on the course.
2. Send your details including delegate name, job title and full contact details to our contact form here
3. Telephone us directly on +44 (0)1483 730071
4. Post your booking form to:
Management Forum Ltd
98-100 Maybury Road
Surrey GU21 5JL
Are there discounts available for multiple bookings?
All of our courses have an early booking discount so it is advisable to register as early as possible to get the best possible rate.
Our courses also have a discount available when you book more than one delegate at the same time – in most cases, a 15% discount on the second and subsequent delegates. This will be indicated on the page for the course and when you click ‘Book Now’ to start the booking process, the price you see will include any applicable discount.
*To find out what offers are available right now call Customer Services on +44 (0)1483 730071.
How can I make a payment?
Payment can be made 1 of 3 easy ways:-
- Via bank transfer – please see below for our bank account details
- Send a cheque – please quote our invoice number, make cheques payable to Management Forum Ltd and send to us at 98-100 Maybury Road, Woking, Surrey GU21 5JL
- Credit/Debit Card – we accept Mastercard, Maestro and Visa
What are the Management Forum bank details?
19 North Street
Sort Code 20 35 35
Account No 2392 1913
IBAN GB28 BARC 2035 3523 9219 13
For the US Dollar Account details are:
IBAN – GB68 BARC 2035 3542 4526 55
SWIFT BIC – BRACGB22
For Euro Account details are:
IBAN – GB34 BARC 2035 3553 5784 88
SWIFT BIC – BARCGB22
What is the VAT number?
VAT No: GB341 2321 09
What is the VAT rate?
The UK VAT rate is now 20% and any course places booked will be charged VAT at this rate.
As an international delegate how can I reclaim VAT?
Please note if you are an EU organisation registered for VAT in your own country please supply your VAT/Tax number to be exempt from VAT.
Alternatively download the VAT reclaim form:
What is the dress code?
The dress code for all our courses is smart casual. We want to ensure you can focus fully on the training and get the most out of the course so please make sure you wear comfortable attire.
Is there accommodation nearby, price and how can I book it?
If the venue has been confirmed for the course there is a link on the event page to a dedicated webpage that will advise of the preferential booking rate arranged and alternatives in the area. For further information don’t hesitate to contact our customer services team via out contact form
Where is the course held? What time does the course start and end?
Your booking confirmation will tell you the name and address of the venue at which your course is taking place, and the start and end times. Alternatively, if you navigate to the page for the course on this site, it will show this information and, in most cases, provide a link to a map.
How do I get into London from Heathrow/Gatwick/Stansted/City airport?
Take Heathrow Express to Paddington departs every 15 minutes and takes approximately 15 minutes
For more information – www.heathrowexpress.com
Take the Gatwick Express to London Victoria departs every 15 minutes and takes approximately 30 minutes
For more information – www.gatwickexpress.com
Take the Stansted Express to Liverpool Street departs every 15 minutes and takes approximately 45 minutes
For more information – www.stanstedexpress.com
Flying to London City Airport brings you closest to the City, with the airport located in East London.
For more information – http://www.londoncityairport.com/ToAndFrom/Default.aspx
Can I cancel or transfer my booking?
Depending on how soon it is to the date of your course, you may be able to cancel or transfer to a later date. Please see our booking terms for more details. Note that if you are unable to attend, you may name a substitute delegate at any time.
Can I buy the documentation?
Is lunch included in the price?
Lunch and refreshments during the day are included in the overall price.
The course I am attending is residential – what does this include?
All residential courses include accommodation from the night before the course starts until the night before the last day of training. Breakfast, lunch and dinner are included plus a social programme. Please bear in mind that on some courses there will be evening work. All documentation plus a CD of the materials will be supplied.