FREQUENTLY ASKED QUESTIONS
Listed below are our most frequently asked questions, if you have a query about our courses, it maybe answered here. Of course, please feel free to contact us if you have a question that isn’t answered here or if you are unsure about anything.
How can I book?
A confirmed booking can be made in 1 of 3 easy ways:
1. Book through our website – all our course pages have a ‘Book Now’ button that you can use to book on the course.
2. Send your details including delegate name, job title and full contact details to our contact form here
3. Telephone us directly on +44 (0) 20 7749 4730
Are there discounts available for multiple bookings?
All of our courses have an early booking discount so it is advisable to register as early as possible to get the best possible rate.
Our courses also have a discount available when you book more than one delegate at the same time – in most cases, a 15% discount on the second and subsequent delegates. This will be indicated on the page for the course and when you click ‘Book Now’ to start the booking process, the price you see will include any applicable discount.
*To find out what offers are available right now call Customer Services on +44 (0)20 7749 4730.
How can I make a payment?
Payment can be made in 1 of 3 easy ways:-
- Via bank transfer – please see below for our bank account details
- Send a cheque – please quote our invoice number and make cheques payable to Management Forum Ltd
- Credit/Debit Card – we accept Mastercard, Maestro and Visa. Card payment may be made through your online account or alternatively, please call us on +44 (0)20 7749 4730 with the details
What are the Management Forum bank details?
19 North Street
Sort Code 20 35 35
Barclays Bank Account details
STERLING ACCOUNT DETAILS: No – 2392 1913
Swift – BARCGB22
IBAN – GB28 BARC 2035 3523 9219 13
VAT no – 341232109
EURO ACCOUNT DETAILS: No 5357 8488
IBAN – GB34 BARC 2035 3553 5784 88
SWIFT BIC – BARCGB22
VAT no – 341232109
Company registration number: 1470584
What is the VAT number?
VAT No: GB341 2321 09
What is the VAT rate?
The UK VAT rate is now 20% and any course places booked will be charged VAT at this rate.
As an international delegate how can I reclaim VAT?
If you are an EU organisation registered for VAT in your own country please supply your VAT/Tax when registering. VAT will be charged but you can reclaim the VAT payable through HM Revenue and Customs. For more detailed information please visit their website here.
Alternatively download the VAT reclaim form:
How can I create an account with Management Forum?
On the home page, please click on the “Register” button and complete all fields marked as required. After submitting the form, a confirmation email will be sent to the provided address.
I am already registered with Falconbury. Do I need to create a new account with Management Forum?
No, if you have already registered with our training partner Falconbury, you can log in with the same details – you do not need to register again.
I have forgotten my password. What can I do?
On the home page, please click on the “Forgot password?” button and provide your email address which was used to register. A password reminder will be sent to the email address. You can also contact the Customer Services team and ask to have the password reminder sent to your email address.
Please note that if you have already registered with our training partner Falconbury, you can use the same login details to log in to your Management Forum account.
How can I update the details in my account?
After logging into your account, click on “My account” and then “Edit my details”.
What is the dress code?
The dress code for all our courses is smart casual. We want to ensure you can focus fully on the training and get the most out of the course so please make sure you wear comfortable attire.
Is there accommodation nearby, at what price and how can I book it?
If the venue has been confirmed for the course there is a link on the event page to a dedicated webpage that will advise of the preferential booking rate arranged and alternatives in the area. For further information don’t hesitate to contact our customer services team via out contact form
Where is the course held? What time does the course start and end?
Your booking confirmation will tell you the name and address of the venue at which your course is taking place, and the start and end times. Alternatively, if you navigate to the page for the course on this site, it will show this information and, in most cases, provide a link to a map.
I am registered to a course. How do I access the timetable?
The timetable of each event is available approximately a week prior the course. After logging to your account, please click on “My enrolments” and “View details” next to the course name. Additionally, an email with the timetable is sent to all the delegates before each event.
How do I get into London from Heathrow/Gatwick/Stansted/City airport?
Take Heathrow Express to Paddington departs every 15 minutes and takes approximately 15 minutes
For more information – www.heathrowexpress.com
The Piccadilly underground line also runs directly from Heathrow Airport to central London
For more information – www.tfl.gov.uk
Take the Gatwick Express to London Victoria departs every 15 minutes and takes approximately 30 minutes
For more information – www.gatwickexpress.com
Take the Stansted Express to Liverpool Street departs every 15 minutes and takes approximately 45 minutes
For more information – www.stanstedexpress.com
Flying to London City Airport brings you closest to the City, with the airport located in East London.
For more information – http://www.londoncityairport.com/ToAndFrom/Default.aspx
Can I cancel or transfer my booking?
Depending on how soon it is to the date of your course, you may be able to cancel or transfer to a later date. Please see our booking terms for more details. Note that if you are unable to attend, you may name a substitute delegate at any time.
Can I buy the documentation?
Is lunch included in the price?
Lunch and refreshments during the day are included in the overall price.
The course I am attending is residential – what does this include?
All residential courses include accommodation – the number of nights varies depending on the length of the course – please check individual course listings for more information. Please bear in mind that on some courses there may be evening work.
How do I access my certificate of attendance for a course?
Your certificate of attendance may be downloaded from your online account after both the payment and the course evaluation form have been completed. The evaluation form may be completed on paper at the event or online within your Management Forum account. If you complete the paper form, our customer service team will input your answers into your online account 1-2 days after the event. This provides a lasting record of your feedback and gives you access to your certificate of attendance.
How can I subscribe to the mailing list?
Please get in touch with Customer Services by sending an email with your details or calling +44 (0) 20 7749 4730 and request to be added to the mailing list. You can also use the contact form here, and choose “Please add me to your mailing list”.
I no longer want to receive any marketing emails. How can I update my preferences?
Please get in touch with our Customer Services team by sending an email with your details or calling +44 (0) 20 7749 4730 and request to be removed from the mailing list. You can also use the contact form here, and choose “I have an amendment to my mailing list details”.