Assertiveness for Maximum Impact

This course explores what is meant by ‘assertive behaviour’. It will provide you with an opportunity to practice skills and techniques to help you to become more assertive and more efficient in your dealings with clients and colleagues.

Course Overview

Many languages do not even have a word for the concept of ‘assertiveness’. It is an often misunderstood term and yet it provides one of the most powerful tools for dealing with many of the most challenging situations we face in life. This course explores what is meant by ‘assertive behaviour’. It will provide you with an opportunity to practice skills and techniques to help you to become more assertive and more efficient in your dealings with clients and colleagues.

Book both

This meeting runs back-to-back with Effective Delegation Skills on 14 June 2018 and there is a further £10 /€140 discount when booked together with this programme.

To register on both events click HERE

To find out more call Customer Services on +44 (0)20 7749 4730 or e-mail info@management-forum.co.uk

Why You Should Attend

Assertiveness is expressing our thoughts, feelings, and beliefs in a direct, honest, and appropriate way. It means that we have respect both for ourselves and for others.
The workshop will help you to:

  • Confidently express your views and opinions
  • Ask for what you want in a way that gets listened to
  • Say no to unreasonable requests
  • Stand your ground in the face of resistance or manipulation
  • Deliver difficult messages without undue emotional interference
  • Choose more successful responses when faced with aggressive or passive behaviour from others.

Who Should Attend

This course is suitable for anybody who want to refresh existing skills in this are or develop new skills for becoming more assertive.

Programme

  • Welcome, Introduction & Objectives
  • What is assertiveness?
    • What is the difference between being assertive and being aggressive?
    • Do you consider yourself to be assertive?
  • Discuss the Behavioural Pattern Index
  • Recognising assertive, submissive and aggressive behaviours
  • Assertiveness style analysis
  • Refreshments
  • Using ‘I’ Statements
    • Understand when to use and how to use “I” statements
    • Common errors
    • What are the benefits of using ‘I’ statements
  • Lunch
  • Transactional analysis and assertiveness
    • What are the roots of transactional analysis
    • Life positions
    • Complimentary and crossed transactions
  • Techniques for becoming more assertive
  • Empathic, discrepancy, consequence and negative assertions
  • Refreshments
  • Guided Roleplay
  • Practice your Assertiveness Skills and Techniques
  • Final Questions
  • Close of Meeting

Bespoke training

We can customise this course to meet the requirements of your organisation. Contact us to discuss your training requirements.

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Previous customers include...

  • A.C.R.A.F. S.p.A.
  • Acorn Medical Writing Limited
  • Actelion Pharmaceutical Ltd
  • Amdipharm Mercury Company Limited
  • Anderson Law LLP
  • Association of Clinical Trials Organizations
  • Bio Products Laboratory Ltd
  • Bristol-Myers Squibb
  • Daiichi Sankyo UK Ltd
  • Ipsen Ltd
  • Johnson & Johnson
  • LifeCell/Acelity
  • Logic
  • LRQA
  • McDonough Clinical Research Ltd
  • Merck KGaA
  • N/N
  • Novartis Pharma AG
  • Sanquin Plasma Products B.V.
  • Sinclair Pharma
  • Swedish Orphan Biovitrum AB (publ)
  • Trilogy Writing & Consulting GmbH
  • UDG Ltd
  • Veterinary Medicines Directorate
  • Yamaha Music Europe GmbH (UK)

Absolutely brilliant, I really enjoyed it.

Jamie Jardine, Administrative Officer, Veterinary Medicines Directorate

Brilliant course! Gave great insights on how to change into a more assertive person both in the work place and personal life.

Anjali Verma, Senior Medical Affairs Manager Oncology, Daiichi Sankyo UK Ltd