Communicate, influence and motivate to enhance internal and external relationships and help improve the performance of you and your business.
In today’s competitive workplace, we are not only being assessed on our technical skills, but also on how well we understand and handle ourselves and relate to others – our emotional intelligence. This course will provide you with the skills to become more self-aware and be able to communicate, influence and motivate internal and external relationships. You will learn how to build a better rapport with individuals, how to read and interpret emotions and how to handle situations more effectively in the workplace. The course is a highly interactive combination of theory, activities and exercises, with practical applications to real-life scenarios.
By the end of the course you will be able to:
Key benefits of attending:
Goleman’s emotional intelligence Model
Listening techniques for influencing
Maximise your assertive voice
The solution-focused model
We do not currently have dates confirmed for this course; please contact us to be informed when it is scheduled; or to discuss running this course on an in-house basis for your staff.