8 Oct 2018
& 5 Apr 2019
GBP 599 499 *
EUR 839 699 *
USD 934 778 *
* When you book before 31 Aug
In today’s competitive workplace, we are not only being assessed on our technical skills, but also by how we well we understand and handle ourselves and relate to others – our emotional intelligence. This course will provide you with the skills to become more self aware and be able to communicate, influence and motivate internal and external relationships. You will learn how to build a better rapport with individuals, how to read and interpret emotions and handle situations more effectively in the workplace.The course is a highly interactive combination of theory, activities and exercises, and practical application working on real life scenarios.
This programme will help you:
This meeting runs back-to-back with How to Improve Accuracy and Attention to Detail and there is a further £100/€140 discount when booked together. To find out more call Customer Services on +44 (0)20 7749 4730 or e-mail email@example.com
To register on both events click HERE
This meeting runs back-to-back with How to Improve Accuracy and Attention to Detail and there is a further £100/€140 discount when booked together.
To find out more call Customer Services on +44 (0)20 7749 4730 or e-mail firstname.lastname@example.org
By the end of the course you will be able to:
• Work with colleagues more effectively by understanding and respecting their emotions and their different motivations and styles
• Be more adaptable to how others think and the different perspectives they may have
• Increase your self awareness so you come across with positive impact and influence
Goleman’s Emotional Intelligence Model
Listening techniques for influencing
Maximise your assertive voice
The Solution-Focused Model
Laura Brown (8 Oct 2018, 5 Apr 2019)
Dr Laura Brown MBA, BSc (Biochemistry), BSc (Psychology), PhD, is a Pharmaceutical QA and Training Consultant, Course Director for the MSc in Clinical Research, School of Pharmacy at the University of Cardiff. She has more than 20 years’experience of quality assurance in the pharmaceutical industry and has worked for several companies, including GlaxoWellcome, Hoechst Marion Roussel, Farmitalia and Phoenix International. She has a particular expertise in quality systems including document management and Data Integrity. She was Chairman of the ACRPI GCP Forum for six years. She regularly writes on pharmaceutical regulatory issues.
Alec Wilson (8 Oct 2018)
Alec Wilson is a trained voice and drama teacher, who works in business, education, radio and television. He has been a member of the Royal Shakespeare Company, as well as doing a stint in a long running BBC radio series.
For the last twenty years, he has been a training consultant for many global companies, including highly regulated industries such as legal and pharmaceutical. He has a long association with many legal services firms, training staff from graduate trainees to Senior Partners. Companies he has worked with include Novo Nordisk, Rolls Royce Aero Engines, Ford Europe and Microsoft. He has helped many senior executives to deliver keynote speeches, including Directors of the Pension Protection Fund, Bunzl and Chief Executives of the N.H.S.