5 Apr 2019
GBP 599 499 *
EUR 839 699 *
USD 934 778 *
* When you book before 1 Mar
In today’s competitive workplace, we are not only being assessed on our technical skills, but also on how well we understand and handle ourselves and relate to others – our emotional intelligence. This course will provide you with the skills to become more self-aware and be able to communicate, influence and motivate internal and external relationships. You will learn how to build a better rapport with individuals, how to read and interpret emotions and how to handle situations more effectively in the workplace. The course is a highly interactive combination of theory, activities and exercises, with practical applications to real-life scenarios.
By the end of the course you will be able to:
Key benefits of attending:
Goleman’s emotional intelligence Model
Listening techniques for influencing
Maximise your assertive voice
The solution-focused model
Dr Laura Brown MBA, BSc,PhD, is a Pharmaceutical QA and Training Consultant, Course Director for the MSc in Clinical Research, School of Pharmacy at the University of Cardiff. She has more than 20 years’ experience of quality assurance in the pharmaceutical industry and has worked for several companies, including GSKs Hoechst Marion Roussel, Farmitalia and Phoenix International. She has a particular expertise in quality assurance including risked based approaches to quality systems, data Integrity and project management in the pharmaceutical industry. She regularly writes on pharmaceutical regulatory issues including “The Planning of International Drug Development”, in the Clinical Research Manual, Euromed and the “Impact of Brexit”, RQA Journal 2017.
Alec Wilson is a trained voice and drama teacher, who works in business, education, radio and television. He has been a member of the Royal Shakespeare Company, as well as doing a stint in a long running BBC radio series.
For the last twenty years, he has been a training consultant for many global companies, including highly regulated industries such as legal and pharmaceutical. He has a long association with many legal services firms, training staff from graduate trainees to Senior Partners. Companies he has worked with include Novo Nordisk, Rolls Royce Aero Engines, Ford Europe and Microsoft. He has helped many senior executives to deliver keynote speeches, including Directors of the Pension Protection Fund, Bunzl and Chief Executives of the N.H.S.