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Support Staff Management Skills

Conflict Management

6 Oct 2016

Standard 599 839 934
Excluding VAT @ 20.00%

Venue: Rembrandt Hotel, London

Enrol now

Select currency when checking out

28 Feb 2017

Standard 599 839 934
Excluding VAT @ 20.00%

Venue: Rembrandt Hotel, London

Enrol now

Select currency when checking out

Bespoke training

We can customise this course to meet the requirements of your organisation.

Learn more

Course Overview

Conflict is an inevitable part of life. Whilst we may use our skills to avoid conflict there will be times, especially in the workplace, when it is unavoidable. This interactive seminar will help provide added skills for when conflict has arisen and there is a need to build confidence and de-escalate the confrontation. It will help you to identify your conflict resolution tendencies and remain in control when responding to conflict and aggression.

Who should attend

Conflict can unfortunately be found in any work situation, in any profession and at every level within an organisation. This seminar is therefore not aimed at any particular group, but is open to all who are experiencing problems with managing conflict and who want to learn how to cope positively with the situation.


Manage conflict based on communication problems:

  • Self-control
  • Clear Communication
  • Avoiding misunderstandings
  • Staying positive
  • Managing the communication channels

Manage conflict based on behavioural issues

  • Damage Limitation strategies
  • Effective preparation
  • Explaining yourself
  • The art of compromise

Identify Conflict resolution tendencies – recognising your own and how they apply in life situations

Understand the power of Fairness and Cheating – the roles each play in resolving or escalating conflict

Manage the conflict partnership process –a step-by-step approach that can be learned and applied to almost any work-based conflict scenario

How to work towards a win-win outcome – the only sustainable relationship strategy and an essential component of conflict management.

This session will show how every element of the workshop is designed to help you reach mutually beneficial outcomes at the end of any conflict.


Geoff Marsh

Geoff Marsh is Managing Director of Dansam Ltd, a training company, that started in September 1999. As a trainer and presenter, with a particular expertise in the financial services sector, he has been involved with conferences, seminars and road shows for organisations such as BNP Paribas, HSBC, Barclays Wealth, Lloyds Bank IPB, Macquairie, Unigestion, Taib Securities, Coutts, Asquith, Cheviot Asset Management, Ernst & Young, Nationwide, Fleming Family and Partners and Rothschilds. He has also worked with Robert Bosch Ltd, Wessex Water, Sun Microsystems, Scottish & Newcastle Breweries, London Underground, Forte Hotels, The Engineering and Physical Sciences Research Councils (EPSRC), The Zoological Society Of London, Interserve Project Services Ltd and outside of the UK with United Airlines, Qatar Airways, Rohm & Haas, Serono Pharmaceuticals, Union Bancaire Privee and Unichem and the Bank of Georgia He has been a visiting lecturer on the Swiss Banking School’s (Now Swiss Finance Institute) executive IWEMBA (International Wealth Management Executive MBA) programme. He has also worked with the Financial Times on their Wealth Management Academy Series.

He is the author and co-author of several books including, A Sixty Minute Guide to Powerful Presentations, A Sixty Minute Guide to Developing Key Accounts, A Sixty Minute Guide To Franchising, A Sixty Minute Guide to Direct Mail, all for the Sixty Minute Business Book Company.__

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