Conflict Management & Resolution

Conflict is an inevitable part of life. This interactive seminar will help provide added skills for when conflict has arisen and there is a need to build confidence and de-escalate the confrontation

Course Overview

Conflict is an inevitable part of life. Whilst we may use our skills to avoid conflict there will be times, especially in the workplace, when it is unavoidable. This interactive seminar will help provide added skills for when conflict has arisen and there is a need to build confidence and de-escalate the confrontation. It will help you to identify your conflict resolution tendencies and remain in control when responding to conflict and aggression.

Book both

This meeting runs back-to-back with Dealing with Difficult People and there is a further £100/€140 discount when booked together.

To register on both events click HERE

To find out more call Customer Services on +44 (0)20 7749 4730 or e-mail

Who should attend

Conflict can unfortunately be found in any work situation, in any profession and at every level within an organisation. This seminar is therefore not aimed at any particular group, but is open to all who are experiencing problems with managing conflict and who want to learn how to cope positively with the situation.

Programme at a glance...

Manage conflict based on communication problems

  • Self-control
  • Clear communication
  • Avoiding misunderstandings
  • Staying positive
  • Managing the communication channels

Manage conflict based on behavioural issues

  • Damage limitation strategies
  • Effective preparation
  • Explaining yourself
  • The art of compromise

Identify conflict resolution tendencies – recognising your own and how they apply in life situations

Understand the power of fairness and cheating – the roles each play in resolving or escalating conflict

Manage the conflict partnership process – a step-by-step approach that can be learned and applied to almost any work-based conflict scenario

How to work towards a win-win outcome

  • Managing the conflict partnership process

Final discussion session and action planning

Book now

We do not currently have dates confirmed for this course; please contact us to be informed when it is scheduled; or to discuss running this course on an in-house basis for your staff.

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Previous customers include...

  • (MHRA) Medicines & Healthcare Products Regulatory Agency
  • Boehringer Ingelheim Vetmedica GmbH
  • Celgene
  • Ceva Phylaxia Ltd.
  • Colorcon Ltd
  • Elanco Animal Health
  • EU Satellite Centre (SatCen)
  • European Patent Office
  • GW Pharmaceuticals
  • Intersystems Europe
  • Kyowa Kirin
  • Med-El Elektromedizinische Geraete Gesellschaft m.b.H.
  • Medicines and Healthcare Products Regulatory Agency (MHRA)
  • MEUK
  • Pfizer
  • Research and Markets
  • Square Enix
  • Vifor Pharma Switzerland

I highly recommend, and will be doing so to my colleagues

Nick Jones, Associate Director , GW Pharmaceuticals

I felt this course was delivered well and being a small group i thought it was personal and individualised which with conflict resolution i think is useful. I felt the course covered everyone needs and being provided with a booklet which runs through everything from the course it allows for future referencing.

Shelle Easton, Intradco Brokerage Assistant, Intradco

Very interesting and useful. Dynamic slide and lots of anecdotes

Caroline Sedgwick, EU Satellite Centre (SatCen)