Conflict is an inevitable part of life. Whilst we may use our skills to avoid conflict there will be times, especially in the workplace, when it is unavoidable. This interactive seminar will help provide added skills for when conflict has arisen and there is a need to build confidence and de-escalate the confrontation. It will help you to identify your conflict resolution tendencies and remain in control when responding to conflict and aggression.
Conflict can unfortunately be found in any work situation, in any profession and at every level within an organisation. This seminar is therefore not aimed at any particular group, but is open to all who are experiencing problems with managing conflict and who want to learn how to cope positively with the situation.
Manage conflict based on communication problems
Manage conflict based on behavioural issues
Identify conflict resolution tendencies – recognising your own and how they apply in life situations
Understand the power of fairness and cheating – the roles each play in resolving or escalating conflict
Manage the conflict partnership process – a step-by-step approach that can be learned and applied to almost any work-based conflict scenario
How to work towards a win-win outcome
Final discussion session and action planning
We do not currently have dates confirmed for this course; please contact us to be informed when it is scheduled; or to discuss running this course on an in-house basis for your staff.