Positive Persuading and Influencing Skills

This two-day workshop will give you an opportunity to improve and enhance your persuading and influencing skills within business

NEW COURSE!

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12-13 Jun 2019

& 13-14 Nov 2019

GBP 1,199 999 *
EUR 1,679 1,399 *
USD 1,870 1,558 *
* When you book before 10 May

Book now

Overview

This course will help you to build confidence and acquire skills to increase your personal effectiveness in dealing with colleagues, clients, bosses and stakeholders across the corporate spectrum. Dynamically designed and delivered, the interactive programme focuses on best practice tips and techniques that will allow you to strengthen and perfect your influencing ability in three key areas:

  • Improved inter-dependent working across functions and even cultural boundaries
  • Increased self-awareness – gaining insights in how you come across to others
  • Great communication, self-projection and influencing skills

Attending this seminar will help you to understand and define behaviours which lead to effective interpersonal communication at different levels, both inside and outside the organisation.

Benefits of attending:

  • Identify some of the more challenging obstacles to effective communication
  • Learn how to prepare for one-to-one and one-to-group communication
  • Acquire and practise communication skills which lead to improved relationships in the workplace
  • Explore strategies for handling difficult people and situations
  • Learn how to work with individuals from different functions and cultural backgrounds
  • Develop a personal effectiveness ‘action plan’ for the future

Who should attend?

This course will be relevant for anyone who wants to improve their influencing skills in the workplace, including:

  • Experienced line managers and leaders
  • Newly appointed managers
  • Functional or department heads
  • Project or team leaders
  • Technical support specialists
  • Advisers and consultants

Programme

Introduction, welcome and objectives

  • Defining personal effectiveness (scene-setting, terms of reference – behaviour and personality – group work and discussion)

Behavioural influences (self-awareness)

  • Factors which influence human behaviour at home and at work
  • Family and parents – genetic, gender and generation influences
  • Culture and ethnicity
  • Understanding the difference between negative manipulation and influencing with integrity

Understanding the diverse forces which influence motivational response

  • Mindsets
  • Gender
  • Generation and age
  • Nationality and regionality
  • Behavioural styles
  • Leadership and management styles

Communication models that work

  • An introduction to EI (emotional intelligence) – EI self-mapping tools
  • How to read and interpret other people’s behaviour
  • Calibrating – pacing and/or leading – neuro-linguistic programming concepts and skills
  • Defining and distinguishing positive and negative behaviours
  • Examining and exploring passive, aggressive and assertive behaviour
  • Techniques for assertiveness
  • Analysing behaviour patterns – self-others using the people mapping and behavioural toolkit

Communication skills workshop

  • Developing communication strategies that work
  • The 4-Box Model
  • Planning communication: starting, maintaining and ending discussion
  • Techniques for involving others
  • Listening skills: theory and practice – open and closed questions, summarising and clarifying
  • Learning to ‘say no’, handle criticism, express criticism, make requests
  • Preparing for difficult conversations with colleagues, peers and other stakeholders
  • ‘Selling’ ideas, getting buy-in and getting commitment from others
  • Influencing a group of individuals who represent different ‘style challenges’
  • Influencing people from other cultures and backgrounds
  • E-persuasion and influencing – using IT tools such as email and teleconferencing to persuade and influence from a distance
  • Dealing with difficult customers, colleagues, bosses and staff
  • Techniques for ‘self-projection’
  • Handling aggressive as well as passive individuals
  • Working with non-verbal communication
  • Managing conflict and stressful communication – response vs reaction
  • Evaluating performance and planning for improvement – follow-up

Presenter

Robert Hersowitz (12-13 Jun 2019)

Robert Hersowitz has established an international reputation as a management and management development consultant. He has spent the past thirty years designing and delivering programmes and workshops to a wide variety of organisations in Europe, the USA, the Middle East and Africa. His expertise is broadly based, working with middle and senior management in the private and public sector. He has trained and coached over 30,000 managers and executives.
Other assignments include long-standing projects with clients in the airports, industrial gases, information technology, financial services, pharmaceutical industries, govt., military and voluntary sectors.
He is a regular contributor to conferences as a keynote speaker and seminar leader both in the UK and abroad. He has written and published several articles and has contributed to a number of books on themes of Human Resource Development, Virtual Teams and Self Managing Teams for Prentice Hall and HRD Associates

Book now

12-13 Jun 2019
12-13 Jun 2019 Rembrandt Hotel, London GBP 1,199.00
EUR 1,679.00
USD 1,870.00
+ VAT @ 20.00%		 GBP 999.00
EUR 1,399.00
USD 1,558.00
Until 10 May 		Enrol now
13-14 Nov 2019
13-14 Nov 2019 Venue not yet confirmed GBP 1,199.00
EUR 1,679.00
USD 1,870.00
+ VAT @ 20.00%		 Enrol now

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  • Boehringer Ingelheim Animal Health Operations bv
  • Cancer Research UK
  • Capital Market Authority
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  • Cilag AG (Johnson&Johnson)
  • Dechra Veterinary Products
  • Elanco Animal Health
  • European Patent Office
  • Geistlich Pharma
  • GSK
  • ITW Security & Brand Identity
  • Jackson, Etti & Edu
  • Janssen R&D
  • Ministry of PLAHI
  • Molins PLC
  • Optimus Sourcing
  • Oscar Mayer Ltd
  • Oxford Biomedica
  • Polarized Ltd
  • Principles Global Investors
  • Royal Holloway, University of London
  • Sanquin Plasma Products B.V.
  • Swiss Precision Diagnostics
  • Terumo BCT
  • The Institute of the Motor Industry
  • Vanquis Bank Ltd

“Quality presentation and delivery from start to finish. Excellent - will recommend to bring a session to my country. ”

Troy Whorms, Director, Cayman Islands Government

“Content quite rich, presentation interactive and lively, speaker very precise and focused on the main theme of training. ”

Josephine Wong-Muller, Head of Fin. Operations, Compliance & User Support, European Patent Office

“Mark created absolutely brilliant atmosphere. He keeps attention very well. I was satisfied and never bored. ”

Mariya Kelina, Senior consultant at Kontakt Intersearch Russia, Agenstvo Kontakt Ltd

“Good pace, took time if people didn't understand but not at detriment of others - good balance of A/V activities and feedback. ”

Mark Christodoulou, Head of R&D, Britannia Pharmaceuticals Ltd

“Well prepared, good and useful material, many examples, serious and funny at the same time. Really pleased that I attended this course... ”

Evridiki Christaki, Legal Expert, Eurocontrol

“This has been a very enjoyable course in a great location. I have learnt about aspects of my personality which I was previously unaware. Presenter has good energy and gages the groups level of engagement well. ”

Anna Amin, RFP Writer, Principal Global Investors

“This is a very educational course helping to understand how the people think and believe in themselves”

Michal Slomczykowski, Medical Director, Geistlich Pharma

“The content was anchored in reality and felt relevant to my day to day work life. The speaker used materials such as powerpoint and film clips, to illustrate certain points but what was so excellent was that the attendees own work/exercises became the course material/illustrations.”

Marika Reay, Innovation Manager, Swiss Precision Diagnostics

“All good”

Peter Smallwood, Business Development Manager, ITW Security & Brand Identity

“Great course, great speaker and great content. ”

Paul Whiteside, Quality and Compliance Manager, The Institute of the Motor Industry

“A very well prepared, designed and executed course. Definitely added value.”

Torsten Mueller, Associate Director, Janssen R&D

“Really insightful”

Teresa Morris-Spicer, Clinical Effectiveness Specialist, Bupa

“Presenter was very effective. Spoke to everyone individually.”

Pooja Shah, Pharmacovigilance Manager, Cancer Research UK

“Great use of video and photo”

Gary Cloke, Head of T&C, Vanquis Bank Ltd

“Excellent throughout”

David Wells, , Royal Holloway, University of London