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Positive Persuading and Influencing Skills for Pharma Professionals Training Course
This two-day workshop will give you an opportunity to improve and enhance your persuading and influencing skills within business
Details
Overview
This two-day workshop will help you to build confidence and acquire the necessary skills to increase your personal effectiveness in dealing with colleagues, clients, bosses and stakeholders across the pharmaceutical industry. Dynamically designed and delivered, the interactive programme focuses on best practice tips and techniques that will allow you to strengthen and perfect your influencing ability in three key areas:
- Improved inter-dependent working across functions and even cultural boundaries
- Increased self-awareness – gaining insights in how you come across to others
- Great communication, self-projection and influencing skills
Attending this seminar will help you to understand and define behaviours which lead to effective interpersonal communication at different levels, both inside and outside the organisation.
Benefits of attending:
- Identify some of the more challenging obstacles to effective communication
- Learn how to prepare for one-to-one and one-to-group communication
- Acquire and practise communication skills which lead to improved relationships in the workplace
- Explore strategies for handling difficult people and situations
- Learn how to work with individuals from different functions and cultural backgrounds
- Develop a personal effectiveness ‘action plan’ for the future
‘Influencing and Persuading – Art or Skill?’ Our expert speaker Robert Hersowitz writes about the importance of influencing and persuading skills within business and outlines four components to learning how to become an effective influencer. Click here to read about the course and see how will it benefit your career.
Who should attend?
This course will be relevant for anyone working in the pharmaceutical, medical device or animal health industries who wants to improve their influencing skills in the workplace, including:
- Experienced line managers and leaders
- Newly appointed managers
- Functional or department heads
- Project or team leaders
- Technical support specialists
- Advisers and consultants
Programme
Introduction, welcome and objectives
- Defining personal effectiveness (scene-setting, terms of reference – behaviour and personality – group work and discussion)
Behavioural influences (self-awareness)
- Factors which influence human behaviour at home and at work
- Family and parents – genetic, gender and generation influences
- Culture and ethnicity
- Understanding the difference between negative manipulation and influencing with integrity
Understanding the diverse forces which influence motivational response
- Mindsets
- Gender
- Generation and age
- Nationality and regionality
- Behavioural styles
- Leadership and management styles
Communication models that work
- An introduction to EI (emotional intelligence) – EI self-mapping tools
- How to read and interpret other people’s behaviour
- Calibrating – pacing and/or leading – neuro-linguistic programming concepts and skills
- Defining and distinguishing positive and negative behaviours
- Examining and exploring passive, aggressive and assertive behaviour
- Techniques for assertiveness
- Analysing behaviour patterns – self-others using the people mapping and behavioural toolkit
Communication skills workshop
- Developing communication strategies that work
- The 4-Box Model
- Planning communication: starting, maintaining and ending discussion
- Techniques for involving others
- Listening skills: theory and practice – open and closed questions, summarising and clarifying
- Learning to say no, handle criticism, express criticism, make requests
- Preparing for difficult conversations with colleagues, peers and other stakeholders
- ‘Selling’ ideas, getting buy-in and commitment from others
- Influencing a group of individuals who represent different ‘style challenges’
- Influencing people from other cultures and backgrounds
- E-persuasion and influencing – using IT tools such as email and teleconferencing to persuade and influence from a distance
- Dealing with difficult customers, colleagues, bosses and staff
- Techniques for self-projection
- Handling aggressive as well as passive individuals
- Working with non-verbal communication
- Managing conflict and stressful communication – response vs reaction
- Evaluating performance and planning for improvement – follow-up
Presenter
Robert Hersowitz (More...)
Robert Hersowitz has established an international reputation as a management and management development consultant. He has spent the past thirty years designing and delivering programmes and workshops to a wide variety of organisations in Europe, the USA, the Middle East and Africa. His expertise is broadly based, working with middle and senior management in the private and public sector. He has trained and coached over 30,000 managers and executives.
Other assignments include long-standing projects with clients in the airports, industrial gases, information technology, financial services, pharmaceutical industries, govt., military and voluntary sectors.
He is a regular contributor to conferences as a keynote speaker and seminar leader both in the UK and abroad. He has written and published several articles and has contributed to a number of books on themes of Human Resource Development, Virtual Teams and Self Managing Teams for Prentice Hall and HRD Associates
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16-17 Nov 2021 Live webinar |
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16-17 Nov 2021 Live webinar |
GBP 999 799 EUR 1,439 1,159 USD 1,630 1,318 Until 5 Oct* |
Enrol now
to attend Live webinar |
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17-18 May 2022 Live webinar |
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17-18 May 2022 Live webinar |
GBP 999 799 EUR 1,439 1,159 USD 1,630 1,318 Until 5 Apr 22* |
Enrol now
to attend Live webinar |
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14-15 Nov 2022 Live webinar |
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14-15 Nov 2022 Live webinar |
GBP 999 799 EUR 1,439 1,159 USD 1,630 1,318 Until 3 Oct 22* |
Enrol now
to attend Live webinar |
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* Note the early booking discount cannot be combined with any other offers or promotional code