Effectively Managing from a Distance

This one-day In-house training course is designed to equip managers with the skills needed to manage remote workers effectively, producing successful team and individual performances regardless of location.

In-house Training and Consultancy Services

This one-day course is designed to equip managers with the skills needed to manage remote workers effectively, producing successful team and individual performances regardless of location. Drawing upon leading academic research and best business practice, this course is delivered within a collaborative, knowledge-sharing framework to:

  • Enhance managers’ understanding of the working life of remote employees
  • Provide tools for measuring the performance of remote employees
  • Refine the necessary communication skills
  • Refine recruitment, selection and on-boarding of remote employees
  • Equip managers with the skills to emulate a rapport more easily achieved in a mutual office environment

Your next step is to call us now on +44 (0)20 7749 4730 or email us at info@management.forum.co.uk or use our contact form and find out how we can help. There are no commitments, and if we cannot help our advice and recommendations are free of charge.

Course aims and objectives

1. To develop managers’ skills and confidence to be effective managers when dealing with remote employees.
2. To provide the tools for managers to enhance the productivity, engagement and business alignment of remote employees.
3. To discuss and resolve typical issues faced by managers when working with remote employees.
4. To facilitate dialogue and the sharing of experiences between managers.
5. To ensure managers leave the training feeling engaged and motivated by the investment made by employer in their skills development.

Learning outcomes

Managers will be better equipped to effectively manage those employees who work in different locations. Managers will have a greater appreciation of the challenges these employees face and be able to utilise enhanced management skills to support their reports to achieve their best for their employer.

Course outline

The day breaks into four sessions. Delegates are encouraged to use the safe space of a learning environment to raise questions, share knowledge and discuss experiences. PowerPoint will be supplemental to facilitated discourse. Engaging graphics, research-based evidence, salutary anecdotes and short, thought-provoking videos are also used.

Sample programme

Introductions, course outline

  • Discussion around why this training matters

What does a remote employee look like at your employer?

  • Active consideration of their job roles and daily working life
  • Profile of a successful remote employee, i.e. what this training will enable managers to deliver
  • Individual and group exercises to demonstrate that employees are individual characters and explore the value of engaging management

The practicalities of remote working

  • The legal frameworks relevant to managing remote employees
  • Group activity to develop understanding of the key issues to be aware of
  • Suitability of, and support for, the remote working environment
  • The tools remote employees use to perform their roles and how this use can be managed for optimal performance
  • Group activity on productivity and output, to introduce session after break

What’s really going on?

  • Measuring the contribution and performance of remote employees
  • Group discussion (supported by video clips) on different methodologies for measuring productivity and output
  • How to create sustainable performance

Communication with remote employees

  • The science behind communication and what that means to managers
  • The practicalities of communicating with remote employees and how to enhance information flow
  • What happens when remote employees visit the “mothership”
  • Group discussion on appropriate communication methods

‘Thought generation lab’

  • A chance to raise specific issues faced when managing remote employees
  • Recruiting the right people for the job
  • Group discussion about leading research into key competencies of remote employees
  • How to create a compelling corporate narrative to create engagement and improve retention
  • Group exercise to design an onboarding programme for new remote employees

How to integrate remote employees within the business

  • The missing “water cooler moment” – making time to manage
  • Group discussion on aligning company culture and values with the experience of remote employees
  • Discussion, through real-life examples, of how management styles are adjusted for remote working relationships
  • How to build trust

Typical scenarios in managing remote employees

  • Content largely guided by delegates’ experience and issues, but can include:
    • How to identify and manage conflict
    • How to secure commitment when remote employees are integrated in client organisations
    • Ameliorating inter-role conflicts
    • What motivates (supported by video clips)

Conclusion

  • Key messages
  • Discussion of the profile of a successful manager of remote employees
  • Feedback

Recommended trainer

Jennifer Doyle is a qualified employment law solicitor with seven years’ experience of advisory work, corporate support and litigation. She was formerly an HR Manager of an international pharmaceutical company. She is currently running my own business supporting SMEs with their people issues in a variety of sectors including leisure, recruitment, pharmaceutical and professional services.