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Recruitment and Selection – Round Pegs in Round Holes

Effective recruitment, interviewing and selection is an essential skill this programme will help you master

Customised in-house training course

The content, presenters and format of this course are customised to your requirements.

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At a time when there is so much focus on fair treatment and outstanding people management, HR and line managers need to ensure when they invest in a new staff member that they get the right person, every time.

Setting the right people off in the right job is after all the first step in any performance excellence cycle. Recruitment, interviewing and selection is a time consuming and costly process. Clearly selecting the best candidate, in time and on budget, will bring huge benefits to any team – but making the wrong recruitment decision will result in great financial, time and organisational cost.

Effective recruitment, interviewing and selection is an essential skill this programme will help you master.

Benefits of attending

  • Learn how to maximise each stage of the recruitment lifecycle, from drafting role profiles and job descriptions, right through to onboarding.
  • Understand, as an overview, the legislation that applies in connection with recruitment, including data protection, discrimination avoidance and the requirements of the Equality Act 2010.
  • Develop questions and interview techniques that encourage a competency and behaviour-based approach that reviews past performance and includes an episodic style to get the best from candidates and therefore enable better predictions to be made of each person’s suitability and potential future performance.
  • Gain tips and techniques to aid successful selection and the avoidance of bias.

By the end of this course you will have:

  • Learned how to confidently recruit the right person for your next vacancy
  • Knowledge of how to effectively shortlist candidates
  • The ability to plan and conduct a structured interview that will uncover whether a candidate has the essential skills, knowledge and competency for the vacant role
  • Enhanced your ability to assess candidates and make great selection decisions
  • Ensured your recruitment process will stand up to any fairness challenge

Who Should Attend?

This online workshop is invaluable for anyone involved in recruitment and selection who wants to upskill themselves, so they can conduct the very best recruitment exercises and appoint candidates that will excel.


Legal issues when it comes to recruitment and selection

  • Discrimination avoidance
  • Health questionnaires
  • Data protection
  • Right to work / immigration status
  • Contract formation
  • Contract type / status
  • Pre-employment referencing and vetting

The recruitment lifecycle

  • Analysing vacancies and preparing role profiles / job descriptions
  • Candidate generation options
  • Using recruitment agencies
  • Application forms and CV’s
  • Shortlisting and sifting
  • Assessment options
  • Winning candidates – touch point, personalisation and danger of overselling
  • Preparing to interview

Conducting the interviews

  • Determining the skills of an effective recruiter / interviewer including nonverbal communication and other critical skills – questioning, listening, observing, and recording/note taking.
  • Structure of the interview
  • What is an episodic competency or behaviour based interview?
  • Validating information v wasting time in the interview
  • Great interview questions
  • Questions to avoid
  • Avoiding bias – is there a place for first impressions and ‘gut feel’
  • Evaluating, scoring and selection
  • Conditional job offers and contracts
  • Onboarding – inductions and probationary periods

Dealing with difficult candidates

Feedback for unsuccessful candidates


Toni Trevett (More...)

Toni Trevett is a director of CompleteHR Ltd, an HR consultant, and a coach, mediator and trainer specialising in HR/people management skills, employment law, management development and personal development. She has experience of working with a variety of large and small organisations and has considerable experience of work in both the public and private sector. Clients include British American Tobacco, Schlumberger, Stihl, Shell, The Telegraph, Dairy Crest, Bywaters, NATS the ACCA, AAT and many more.

She was formerly a human resources director within the BAA plc group. She is a fellow of the Chartered Institute of Personnel and Development and a member with over 20 years standing of the Employment Tribunal judiciary, hearing cases in London and the South East. In addition to her training work she conducts investigations and hearings for clients on disciplinary, grievance, discrimination, harassment and bullying issues and is also a workplace mediator.


Customise & book

This course can be customised to meet your requirements, and delivered to your colleagues at your location or online. For more information, call us on +44 (0)20 7749 4730, email us at or contact us below:

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Continuing professional development

This course qualifies for 3 hours for your CPD records.
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