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Dealing With Difficult People Training Course
During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies.
This is an interactive online course consisting of 2 x 90 minute modules.
Details
Overview
This half-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.
By the end of the course you will have:
- Considered why people are difficult
- Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
- Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
- Practised good questioning and listening techniques
- Developed a plan to cope with your own difficult people
Who should attend?
Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those at any level who are experiencing these problems in the workplace. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.
Programme
Why are people difficult?
Understanding the reasons helps you to cope
Developing your personal coping plan
Your own attributes – do you have the right approach?
Dealing with the different types of difficult people
- The domineering group
- The dictator
- The bully
- The my-way menace
- The put-down pro
Guided role-play
- Explore some difficult situations identified by attendees
Presenter
Geoff Marsh (More...)
Geoff Marsh is the Managing Director of Dansam Ltd, a training company that began in September 1999. As a trainer and presenter, Geoff has been involved with conferences, seminars and roadshows for organisations such as Air Miles, Regus, Robert Bosch Ltd, Wessex Water, Sun Microsystems, Scottish & Newcastle Breweries, London Underground, Forte Hotels, The Engineering and Physical Sciences Research Councils (EPSRC), The Zoological Society Of London, Interserve Project Services Ltd, He has published several books including ‘A Sixty Minute Guide To Powerful Presentations’.
Book now
Book now
NEW higher discounts for booking multiple places - bring your colleagues to make your training budget go further:
- 30% off the 2nd delegate
- 40% off the 3rd delegate
- 50% off the 4th delegate
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4 Jul 2022 Live webinar 13:30-17:00 UK (London) |
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4 Jul 2022 Live webinar 13:30-17:00 UK (London) |
GBP 249 199 EUR 365 295 USD 415 337 Until 30 May* |
Enrol now
to attend Live webinar |
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20 Oct 2022 Live webinar 13:30-17:00 UK (London) |
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20 Oct 2022 Live webinar 13:30-17:00 UK (London) |
GBP 249 199 EUR 365 295 USD 415 337 Until 15 Sep* |
Enrol now
to attend Live webinar |
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Learn more about our face-to-face and webinar training formats.
* Note the early booking discount cannot be combined with any other offers or promotional code. As such, discounts for the 2nd/3rd/4th attendees are based on the full price of the course. Please contact us for pricing if you wish to send more than 4 delegates.