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Dealing With Difficult People Training Course

During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies.

This is an interactive online course consisting of 2 x 90 minute modules.

29 Oct 2021

& 6 Apr 2022 , 20 Oct 2022

Book now

Details

Overview

This half-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.

By the end of the course you will have:

  • Considered why people are difficult
  • Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
  • Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
  • Practised good questioning and listening techniques
  • Developed a plan to cope with your own difficult people

Who should attend?

Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those at any level who are experiencing these problems in the workplace. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.

Programme

Module 1 - Introduction & coping

  • Welcome and introduction
  • Why are people difficult?
  • Understanding the reasons helps you to cope
  • Developing your personal coping plan
  • Your own attributes – do you have the right approach?

Module 2 - Dealing with the different types of difficult people

  • The domineering group
  • The dictator
  • The bully
  • The my-way menace
  • The put-down pro
  • Guided role-play – explore some difficult situations identified by attendees
  • Final discussion session

Presenter

Geoff Marsh (More...)

Geoff has been an international trainer, coach and presenter for more than three decades.  He began as a presenter on the Lloyds Bank customer first events in 1986. As a trainer and presenter he has been involved with management training for organisations across the globe including delivering courses in Hong Kong, Singapore, USA, Dubai and many others. He has published several books including A Sixty Minute Guide To Powerful Presentations. He is a full member of the actor’s union Equity and has been a professional performer on stage, television and radio.

Book now

Book now

29 Oct 2021
Live webinar
29 Oct 2021
Live webinar
GBP 249.00
EUR 365.00
USD 415.00
+ VAT @ 20.00%
Enrol now
to attend
Live webinar
6 Apr 2022
Live webinar
6 Apr 2022
Live webinar
GBP 249 199
EUR 365 295
USD 415 337
Until 2 Mar 22*
Enrol now
to attend
Live webinar
20 Oct 2022
Live webinar
20 Oct 2022
Live webinar
GBP 249 199
EUR 365 295
USD 415 337
Until 15 Sep 22*
Enrol now
to attend
Live webinar

Learn more about our face-to-face and webinar training formats.

* Note the early booking discount cannot be combined with any other offers or promotional code

Continuing professional development

This course qualifies for 3 hours for your CPD records.
More about CPD

Customised in-house training

We can customise this course to meet the requirements of your organisation and deliver it at your location and/or online.

Contact us

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Previous customers include...

  • A. E. TIEFENBACHER
  • Abbott Laboratories Ltd
  • Actelion Pharmaceutical Ltd
  • AKOS Limited
  • AMARIN NEUROSCIENCE LTD
  • Astellas BV
  • Bayer Pharma AG
  • Biogen IDEC Ltd
  • CHIRON BIOPHARMACEUTICALS
  • Depuy CMW
  • ENTERPRISE IRELAND
  • Ferring Pharmaceuticals A/S
  • Genesis Pharmaceuticals
  • Genzyme
  • Gilead Sciences Limited
  • Intradco
  • Med-El Elektromedizinische Geraete Gesellschaft m.b.H.
  • MED-EL Elektromedizinische Geräte GmbH
  • MHRA
  • Mitsubishi Pharma Europe Ltd
  • Novartis Ireland Ltd
  • Novo Nordisk A/S
  • PFIZER GLOBAL R & D
  • Pfizer Limited
  • Sap Ag
  • St Stephens's AIDS Trust
  • UAB GLAXOSMITHKLINE LIETUVA
  • UCL Consultants Ltd
  • UNIVERSITY OF GLASGOW
  • Warner Chilcott UK Ltd

Great course, provides a lot of food for thought

Melissa Pollard, In-house Events Coordinator , Falconbury Ltd, Apr 18

the content, speed of content, and Geoff were great

Nick Jones, Associate Director , GW Pharmaceuticals, Apr 18

I felt the course was good, I did feel that role play may have been beneficial during this day as it allows individuals to see the difference before and after. That aside I think the course was delivered well.

Shelle Easton, Intradco Brokerage Assistant, Intradco, Apr 18

Effective and engaging

Raffaella Focosi-Snyman, Pharmacovigilance HSO, Veterinary Medicines Directorate, Feb 17

Excellent in every aspect, I have recommended the course to my colleagues

Sarah Taylor, Associate, Poppleston Allen, Oct 16