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Dealing With Difficult People Training Course

During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies.

This is an interactive online course consisting of 2 x 90 minute modules.

4 Jul 2022

& 20 Oct 2022

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Details

Overview

This half-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.

By the end of the course you will have:

  • Considered why people are difficult
  • Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
  • Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
  • Practised good questioning and listening techniques
  • Developed a plan to cope with your own difficult people

Who should attend?

Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those at any level who are experiencing these problems in the workplace. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.

Programme

Why are people difficult?

Understanding the reasons helps you to cope

Developing your personal coping plan

Your own attributes – do you have the right approach?

Dealing with the different types of difficult people

  • The domineering group
  • The dictator
  • The bully
  • The my-way menace
  • The put-down pro

 

Guided role-play

  • Explore some difficult situations identified by attendees

Presenter

Geoff Marsh (More...)

Geoff Marsh is the Managing Director of Dansam Ltd, a training company that began in September 1999. As a trainer and presenter, Geoff has been involved with conferences, seminars and roadshows for organisations such as Air Miles, Regus, Robert Bosch Ltd, Wessex Water, Sun Microsystems, Scottish & Newcastle Breweries, London Underground, Forte Hotels, The Engineering and Physical Sciences Research Councils (EPSRC), The Zoological Society Of London, Interserve Project Services Ltd, He has published several books including ‘A Sixty Minute Guide To Powerful Presentations’.

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NEW higher discounts for booking multiple places - bring your colleagues to make your training budget go further:

  • 30% off the 2nd delegate
  • 40% off the 3rd delegate
  • 50% off the 4th delegate
4 Jul 2022
Live webinar
13:30-17:00
UK (London)
4 Jul 2022
Live webinar
13:30-17:00
UK (London)
GBP 249 199
EUR 365 295
USD 415 337
Until 30 May*
Enrol now
to attend
Live webinar
20 Oct 2022
Live webinar
13:30-17:00
UK (London)
20 Oct 2022
Live webinar
13:30-17:00
UK (London)
GBP 249 199
EUR 365 295
USD 415 337
Until 15 Sep*
Enrol now
to attend
Live webinar

Learn more about our face-to-face and webinar training formats.

* Note the early booking discount cannot be combined with any other offers or promotional code. As such, discounts for the 2nd/3rd/4th attendees are based on the full price of the course. Please contact us for pricing if you wish to send more than 4 delegates.

Continuing professional development

This course qualifies for 3 hours for your CPD records.
More about CPD

Customised in-house training

We can customise this course to meet the requirements of your organisation and deliver it at your location and/or online.

Contact us

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Previous customers include...

  • A. E. TIEFENBACHER
  • Actelion Pharmaceuticals Ltd
  • Alpha-Plus Medical Communications Ltd
  • Animal Health and Veterinary Laboratories Agency
  • Ansell (UK) Limited
  • Biotop Medical
  • Brighton & Hove City Council
  • Chesapeake Pharmaceutical & Healthcare Packaging
  • DNDi
  • Dr. F. Podczeck
  • ENTERPRISE IRELAND
  • European Patent Office
  • Intradco
  • Merck KGaA
  • Mundipharma Research Ltd
  • N.V. ETEX SERVICES
  • Novo Nordisk A/S
  • Pfizer
  • PFIZER GLOBAL R & D
  • PFIZER GLOBAL R&D
  • Pfizer Limited
  • Poppleston Allen
  • Prostrakan Group Ltd
  • Sap Ag
  • Sela Medical Ltd
  • Syngenta Limited
  • Teva UK Limited
  • Tissue Science Laboratories plc
  • UAB GLAXOSMITHKLINE LIETUVA
  • Uniper C/O Hemsley Fraser

Geoff is an excellent trainer who is able to adapt to his audience and is very knowledgeable...Excellent webinar - highly recommended

Samantha Archer, Head of Department, Care First Training, Oct 21

Great course, provides a lot of food for thought

Melissa Pollard, In-house Events Coordinator , Falconbury Ltd, Apr 18

the content, speed of content, and Geoff were great

Nick Jones, Associate Director , GW Pharmaceuticals, Apr 18

I felt the course was good, I did feel that role play may have been beneficial during this day as it allows individuals to see the difference before and after. That aside I think the course was delivered well.

Shelle Easton, Intradco Brokerage Assistant, Intradco, Apr 18

Effective and engaging

Raffaella Focosi-Snyman, Pharmacovigilance HSO, Veterinary Medicines Directorate, Feb 17

Excellent in every aspect, I have recommended the course to my colleagues

Sarah Taylor, Associate, Poppleston Allen, Oct 16