Dealing With Difficult People

Dealing with difficult people. This meeting will cover discovering why people are difficult, recognising classic profiles of difficult people, pre-empting challenging situations and avoid escalation, enhancing your own attributes, developing your copying strategies

Course Overview

This one-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.

By the end of the course you will have:

  • Considered why people are difficult
  • Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
  • Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
  • Practised good questioning and listening techniques
  • Developed a plan to cope with your own difficult people

Book both

This meeting runs back-to-back with Conflict Management and there is a further £100/€140 discount when booked together.

To register on both events click HERE

To find out more call Customer Services on +44 (0)20 7749 4730 or e-mail

Who should attend

Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those at any level who are experiencing these problems in the workplace. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.

Programme at a glance...

Why are people difficult?

  • Understanding the reasons helps you to cope

Developing your personal coping plan
The domineering group

  • The dictator
  • The bully
  • The my-way menace
  • The put-down pro

That difficult meeting with the difficult colleague

Your own attributes – do you have the right approach?

The manipulators

  • The backstabbers and the troublemakers

Questioning techniques
The negatives

  • The complainer, the fault-finder and those who don’t want to know

The obstacles

  • The tight-lip who will not share information
  • The do-it-all delayer

Guided role-play – explore some difficult situations identified by course members
Damage limitation – some strategies for lessening your own stress
Focus on the problem – what are you going to do about it?

Book now

We do not currently have dates confirmed for this course; please contact us to be informed when it is scheduled; or to discuss running this course on an in-house basis for your staff.

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Previous customers include...

  • Alcon-Novartis
  • Allergan UK Limited
  • Alpha-Plus Medical Communications Ltd
  • ARM Holdings Plc
  • BASF Schweiz AG
  • Benchmark Vaccines Ltd
  • Boehringer Ingelheim France
  • Coloplast A/S
  • CSL Behring
  • Daiichi Sankyo Development Ltd
  • Eisai Ltd
  • Eli Lilly & Company Ltd
  • Ferring Pharmaceuticals A/S
  • Genzyme
  • Gilead Sciences Limited
  • Gilead Sciences Ltd
  • Intersystems Europe
  • IPSEN Pharma
  • Kyowa Kirin
  • Laboratorios Leti SL
  • Merck Pharmaceuticals Limited
  • Nutricia
  • Pfizer Limited
  • Stafford-Miller (Ireland) Ltd
  • Summit Medical Ltd
  • Veterinary Medicines Directorate
  • Winthrop Pharmaceuticals UK Ltd
  • Wrafton Laboratories Ltd, t/a Perrigo

the content, speed of content, and Geoff were great

Nick Jones, Associate Director , GW Pharmaceuticals

Great course, provides a lot of food for thought

Melissa Pollard, In-house Events Coordinator , Falconbury Ltd

I felt the course was good, I did feel that role play may have been beneficial during this day as it allows individuals to see the difference before and after. That aside I think the course was delivered well.

Shelle Easton, Intradco Brokerage Assistant, Intradco

Effective and engaging

Raffaella Focosi-Snyman, Pharmacovigilance HSO, Veterinary Medicines Directorate

Excellent in every aspect, I have recommended the course to my colleagues

Sarah Taylor, Associate, Poppleston Allen