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Dealing With Difficult People Training Course
During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies.
This is a one day interactive online course consisting of 4 x 90 minutes sessions.
Details
Overview
This one-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.
By the end of the course you will have:
- Considered why people are difficult
- Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
- Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
- Practised good questioning and listening techniques
- Developed a plan to cope with your own difficult people
Who should attend?
Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those at any level who are experiencing these problems in the workplace. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.
Programme
Module 1 - Introduction & coping
- Welcome and introduction
- Why are people difficult?
- Understanding the reasons helps you to cope
- Developing your personal coping plan
Module 2 - Meetings
- That difficult meeting with the difficult colleague
- Your own attributes – do you have the right approach?
Module 3 - Types of difficult people
- Dealing with the different types of difficult people:The domineering group
- The dictator
- The bully
- The my-way menace
- The put-down pro
Module 4 - Resolution and role-play exercise
- Guided role-play – explore some difficult situations identified by course members
- Damage limitation – some strategies for lessening your own stress
- Focus on the problem – what are you going to do about it?
- Final discussion session
Presenter
Geoff Marsh (More...)
Geoff Marsh is the Managing Director of Dansam Ltd, a training company that began in September 1999. As a trainer and presenter, Geoff has been involved with conferences, seminars and roadshows for organisations such as Air Miles, Regus, Robert Bosch Ltd, Wessex Water, Sun Microsystems, Scottish & Newcastle Breweries, London Underground, Forte Hotels, The Engineering and Physical Sciences Research Councils (EPSRC), The Zoological Society Of London, Interserve Project Services Ltd, He has published several books including ‘A Sixty Minute Guide To Powerful Presentations’.
Book now
Book now
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30 Oct 2020 Live webinar |
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30 Oct 2020 Live webinar |
GBP 499.00 EUR 729.00 USD 829.00 + VAT @ 20.00% |
Enrol now
to attend Live webinar |
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16 Apr 2021 Live webinar |
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16 Apr 2021 Live webinar |
GBP 399.00 EUR 589.00 USD 673.00 Until 5 Mar 21* |
Enrol now
to attend Live webinar |
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29 Oct 2021 Live webinar |
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29 Oct 2021 Live webinar |
GBP 399.00 EUR 589.00 USD 673.00 Until 17 Sep 21* |
Enrol now
to attend Live webinar |
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* Note the early booking discount cannot be combined with any other offers or promotional code