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Dealing With Difficult People Training Course
During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies.
This is an interactive online course consisting of 2 x 90 minute modules.
Details
Overview
This half-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.
By the end of the course you will have:
- Considered why people are difficult
- Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
- Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
- Practised good questioning and listening techniques
- Developed a plan to cope with your own difficult people
Who should attend?
Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those at any level who are experiencing these problems in the workplace. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.
Programme
Module 1 - Introduction & coping
- Welcome and introduction
- Why are people difficult?
- Understanding the reasons helps you to cope
- Developing your personal coping plan
- Your own attributes – do you have the right approach?
Module 2 - Dealing with the different types of difficult people
- The domineering group
- The dictator
- The bully
- The my-way menace
- The put-down pro
- Guided role-play – explore some difficult situations identified by attendees
- Final discussion session
Presenter
Geoff Marsh (More...)
Geoff has been an international trainer, coach and presenter for more than three decades. He began as a presenter on the Lloyds Bank customer first events in 1986. As a trainer and presenter he has been involved with management training for organisations across the globe including delivering courses in Hong Kong, Singapore, USA, Dubai and many others. He has published several books including A Sixty Minute Guide To Powerful Presentations. He is a full member of the actor’s union Equity and has been a professional performer on stage, television and radio.
Book now
Book now
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29 Oct 2021 Live webinar |
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29 Oct 2021 Live webinar |
GBP 249.00 EUR 365.00 USD 415.00 + VAT @ 20.00% |
Enrol now
to attend Live webinar |
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6 Apr 2022 Live webinar |
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6 Apr 2022 Live webinar |
GBP 249 199 EUR 365 295 USD 415 337 Until 2 Mar 22* |
Enrol now
to attend Live webinar |
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20 Oct 2022 Live webinar |
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20 Oct 2022 Live webinar |
GBP 249 199 EUR 365 295 USD 415 337 Until 15 Sep 22* |
Enrol now
to attend Live webinar |
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Learn more about our face-to-face and webinar training formats.
* Note the early booking discount cannot be combined with any other offers or promotional code