Dealing with difficult people. This meeting will cover discovering why people are difficult, recognising classic profiles of difficult people, pre-empting challenging situations and avoid escalation, enhancing your own attributes, developing your copying strategies
We all encounter difficult people in our working life. This one day course is designed to help you deal with those that can, at best, be a minor irritant or in some cases make your working day a misery.
By the end of the course you will have:
This meeting runs back-to-back with Conflict Management and there is a further £100/€140 discount when booked together.
To find out more call Customer Services on +44 (0)20 7749 4730 or e-mail info@management-forum.co.uk
Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those, at any level, who are experiencing problems in the workplace coping with difficult people. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.
Why are People Difficult?
Developing your Personal Coping Plan
The Domineering Group
That Difficult Meeting with the Difficult Colleague
Your Own Attributes – Do you have the Right Approach?
The Manipulators
Questioning Techniques
The Negatives
The Obstacles
Guided Role-Play – Explore some Difficult Situations Identified by Course Members
Damage Limitation – Some Strategies for Lessening your Own Stress
Focus on the Problem – What are you going to do about it?
| 30 Sep 2019 | |||
| 30 Sep 2019 | Rembrandt Hotel, London | GBP 599.00 EUR 839.00 USD 934.00 + VAT @ 20.00% |
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