Dealing With Difficult People

Dealing with difficult people. This meeting will cover discovering why people are difficult, recognising classic profiles of difficult people, pre-empting challenging situations and avoid escalation, enhancing your own attributes, developing your copying strategies

30 Sep 2019

GBP 599
EUR 839
USD 934

Book now

Course Overview

We all encounter difficult people in our working life. This one day course is designed to help you deal with those that can, at best, be a minor irritant or in some cases make your working day a misery.

By the end of the course you will have:

  • Considered why people are difficult
  • Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
  • Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
  • Practised good questioning and listening techniques
  • Developed a plan to cope with your own difficult people

Book both

This meeting runs back-to-back with Conflict Management and there is a further £100/€140 discount when booked together.

To register on both events click HERE

To find out more call Customer Services on +44 (0)20 7749 4730 or e-mail

Who should attend

Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those, at any level, who are experiencing problems in the workplace coping with difficult people. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.

Programme at a glance...

Why are People Difficult?

Developing your Personal Coping Plan

The Domineering Group

That Difficult Meeting with the Difficult Colleague

Your Own Attributes – Do you have the Right Approach?

The Manipulators

Questioning Techniques

The Negatives

The Obstacles

Guided Role-Play – Explore some Difficult Situations Identified by Course Members

Damage Limitation – Some Strategies for Lessening your Own Stress

Focus on the Problem – What are you going to do about it?

Book now

30 Sep 2019
30 Sep 2019 Rembrandt Hotel, London GBP 599.00
EUR 839.00
USD 934.00
+ VAT @ 20.00%
Enrol now

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Previous customers include...

  • ARM Holdings Plc
  • Benchmark Vaccines Ltd
  • Biogen IDEC Ltd
  • Biotop Medical
  • Colorcon Ltd
  • Daiichi Sankyo Development Ltd
  • Edwards Lifesciences Services GmbH
  • Genesis Pharmaceuticals
  • GW Pharmaceuticals
  • Merck Pharmaceuticals Limited
  • MHRA
  • Novartis Vaccines & Diagnostics AG
  • P&G
  • Pfizer
  • QuintilesIMS
  • RTE
  • Sanofi Synthelabo Groupe
  • Science Union SA
  • Sela Medical Ltd
  • Smiths Medical International Ltd
  • Stafford-Miller (Ireland) Ltd
  • UCB Celltech
  • United Therapeutics Europe Ltd
  • Wyeth Pharmaceuticals UK

Great course, provides a lot of food for thought

Melissa Pollard, Operations & Client Services Administrator , Falconbury Ltd

the content, speed of content, and Geoff were great

Nick Jones, Associate Director , GW Pharmaceuticals

I felt the course was good, I did feel that role play may have been beneficial during this day as it allows individuals to see the difference before and after. That aside I think the course was delivered well.

Shelle Easton, Intradco Brokerage Assistant, Intradco

Effective and engaging

Raffaella Focosi-Snyman, Pharmacovigilance HSO, Veterinary Medicines Directorate

Excellent in every aspect, I have recommended the course to my colleagues

Sarah Taylor, Associate, Poppleston Allen