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Dealing With Difficult People Training Course

During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies.

This is a one day interactive online course consisting of 4 x 90 minutes sessions.

30 Oct 2020

& 16 Apr 2021 , 29 Oct 2021

Book now



This one-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.

By the end of the course you will have:

  • Considered why people are difficult
  • Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
  • Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
  • Practised good questioning and listening techniques
  • Developed a plan to cope with your own difficult people

Who should attend?

Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those at any level who are experiencing these problems in the workplace. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.


Module 1 - Introduction & coping

  • Welcome and introduction
  • Why are people difficult?
  • Understanding the reasons helps you to cope
  • Developing your personal coping plan

Module 2 - Meetings

  • That difficult meeting with the difficult colleague
  • Your own attributes – do you have the right approach?

Module 3 - Types of difficult people

  • Dealing with the different types of difficult people:The domineering group
  • The dictator
  • The bully
  • The my-way menace
  • The put-down pro

Module 4 - Resolution and role-play exercise

  • Guided role-play – explore some difficult situations identified by course members
  • Damage limitation – some strategies for lessening your own stress
  • Focus on the problem – what are you going to do about it?
  • Final discussion session


Geoff Marsh (More...)

Geoff Marsh is the Managing Director of Dansam Ltd, a training company that began in September 1999. As a trainer and presenter, Geoff has been involved with conferences, seminars and roadshows for organisations such as Air Miles, Regus, Robert Bosch Ltd, Wessex Water, Sun Microsystems, Scottish & Newcastle Breweries, London Underground, Forte Hotels, The Engineering and Physical Sciences Research Councils (EPSRC), The Zoological Society Of London, Interserve Project Services Ltd, He has published several books including ‘A Sixty Minute Guide To Powerful Presentations’.

Book now

Book now

30 Oct 2020
Live webinar
30 Oct 2020
Live webinar
GBP 499.00
EUR 729.00
USD 829.00
+ VAT @ 20.00%
Enrol now
to attend
Live webinar
16 Apr 2021
Live webinar
16 Apr 2021
Live webinar
GBP 399.00
EUR 589.00
USD 673.00
Until 5 Mar 21*
Enrol now
to attend
Live webinar
29 Oct 2021
Live webinar
29 Oct 2021
Live webinar
GBP 399.00
EUR 589.00
USD 673.00
Until 17 Sep 21*
Enrol now
to attend
Live webinar

Learn more about our face-to-face and webinar training formats.

* Note the early booking discount cannot be combined with any other offers or promotional code

Customised in-house training

We can customise this course to meet the requirements of your organisation and deliver it at your location and/or online.

Contact us

Previous customers include...

  • Abbott Products GmbH
  • Actelion Pharmaceuticals Ltd
  • AeroThermal
  • Biotop Medical
  • Celgene
  • Cephalon (UK) Limited
  • Ceva Phylaxia Ltd.
  • Dr. F. Podczeck
  • Elanco Animal Health
  • Gilead Sciences Ltd
  • GlaxoSmithKline
  • Intervet International BV MSD Animal Health
  • Johnson & Johnson Consumer Services EAME Ltd
  • LB Training and Development Ltd
  • Merck KGaA
  • Mitsubishi Pharma Europe Ltd
  • Novartis Ireland Ltd
  • Novartis Vaccines & Diagnostics AG
  • Sanofi
  • Sanofi Synthelabo Groupe
  • Sap Ag
  • SAS Global Communications Ltd
  • Sela Medical Ltd
  • Tissue Science Laboratories plc
  • UCB Pharma SA
  • United Therapeutics Europe Ltd
  • Wyeth Pharmaceuticals UK

Great course, provides a lot of food for thought

Melissa Pollard, In-house Events Coordinator , Falconbury Ltd, Apr 18

the content, speed of content, and Geoff were great

Nick Jones, Associate Director , GW Pharmaceuticals, Apr 18

I felt the course was good, I did feel that role play may have been beneficial during this day as it allows individuals to see the difference before and after. That aside I think the course was delivered well.

Shelle Easton, Intradco Brokerage Assistant, Intradco, Apr 18

Effective and engaging

Raffaella Focosi-Snyman, Pharmacovigilance HSO, Veterinary Medicines Directorate, Feb 17

Excellent in every aspect, I have recommended the course to my colleagues

Sarah Taylor, Associate, Poppleston Allen, Oct 16