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Dealing With Difficult People Training Course

During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies.

This is an interactive online course consisting of 2 x 90 minute modules.

20 Oct 2022

& 16 Jan 2023 , 17 Apr 2023 , 3 Jul 2023 , 19 Oct 2023

Book or reserve now

Details

Overview

This half-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.

By the end of the course you will have:

  • Considered why people are difficult
  • Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
  • Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
  • Practised good questioning and listening techniques
  • Developed a plan to cope with your own difficult people

Who should attend?

Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those at any level who are experiencing these problems in the workplace. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.

Programme

Why are people difficult?

Understanding the reasons helps you to cope

Developing your personal coping plan

Your own attributes – do you have the right approach?

Dealing with the different types of difficult people

  • The domineering group
  • The dictator
  • The bully
  • The my-way menace
  • The put-down pro

 

Guided role-play

  • Explore some difficult situations identified by attendees

Presenter

Geoff Marsh (More...)

Geoff Marsh is the Managing Director of Dansam Ltd, a training company that began in September 1999. As a trainer and presenter, Geoff has been involved with conferences, seminars and roadshows for organisations such as Air Miles, Regus, Robert Bosch Ltd, Wessex Water, Sun Microsystems, Scottish & Newcastle Breweries, London Underground, Forte Hotels, The Engineering and Physical Sciences Research Councils (EPSRC), The Zoological Society Of London, Interserve Project Services Ltd, He has published several books including ‘A Sixty Minute Guide To Powerful Presentations’.

Book now

Book or reserve now

NEW higher discounts for booking multiple places - bring your colleagues to make your training budget go further:
30% off the 2nd delegate; 40% off the 3rd delegate; 50% off the 4th delegate

Choose your date below - or reserve your place with no obligation for 7 days at ipi.academy: Reserve now
20 Oct 2022
Live webinar
13:30-17:00
UK (London)
20 Oct 2022
Live webinar
13:30-17:00
UK (London)
GBP 249 199
EUR 365 295
USD 415 337
Until 15 Sep*
Enrol now
to attend Live webinar
16 Jan 2023
Live webinar
09:30-13:00
UK (London)
16 Jan 2023
Live webinar
09:30-13:00
UK (London)
GBP 299 249
EUR 429 359
USD 489 411
Until 12 Dec*
Enrol now
to attend Live webinar
17 Apr 2023
Live webinar
13:30-17:00
UK (London)
17 Apr 2023
Live webinar
13:30-17:00
UK (London)
GBP 299 249
EUR 429 359
USD 489 411
Until 13 Mar 23*
Enrol now
to attend Live webinar
3 Jul 2023
Live webinar
13:30-17:00
UK (London)
3 Jul 2023
Live webinar
13:30-17:00
UK (London)
GBP 299 249
EUR 429 359
USD 489 411
Until 29 May 23*
Enrol now
to attend Live webinar
19 Oct 2023
Live webinar
13:30-17:00
UK (London)
19 Oct 2023
Live webinar
13:30-17:00
UK (London)
GBP 299 249
EUR 429 359
USD 489 411
Until 14 Sep 23*
Enrol now
to attend Live webinar

Learn more about our face-to-face and webinar training formats.

* Note the early booking discount cannot be combined with any other offers or promotional code. As such, discounts for the 2nd/3rd/4th attendees are based on the full price of the course. Please contact us for pricing if you wish to send more than 4 delegates.

Continuing professional development

This course qualifies for 3 hours for your CPD records.
More about CPD

Customised in-house training

We can customise this course to meet the requirements of your organisation and deliver it at your location and/or online.

Contact us

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  • ANGELINI FARMACEUTICA LDA.
  • Coloplast A/S
  • Covance
  • CTC Clinical Trial Consulting AG
  • DNDi
  • Gilead Sciences Ltd
  • GW Pharmaceuticals
  • IPSEN Pharma
  • Kyowa Kirin
  • Laboratorios Leti SL
  • LB Training and Development Ltd
  • Lionel Hitchen ltd
  • Mitsubishi Pharma Europe Ltd
  • Mundipharma Research Ltd
  • N.V. ETEX SERVICES
  • NORTHWICK PARK HOSPITAL
  • Novartis Ireland Ltd
  • NOVARTIS PHARMA AG
  • Poppleston Allen
  • Procter & Gamble Technical Centres Ltd
  • ROCHE CTC
  • Sanofi
  • Syngenta Limited
  • UCL Consultants Ltd
  • Uniper C/O Hemsley Fraser
  • United Therapeutics Europe Ltd
  • Warner Chilcott UK Ltd
  • Wrafton Laboratories Ltd, t/a Perrigo

Very engaging

Nicola Paxman, Recruitment and Development Manager, Local Care Direct Ltd, Jul 22

Good course that I think anybody that manage people should follow and be aware of.

Lorenzo Bianco, Consultant Civil Engineer - Hydrotechnical, SRK Consulting (UK) Limited, Jul 22

Geoff is an excellent trainer who is able to adapt to his audience and is very knowledgeable...Excellent webinar - highly recommended

Samantha Archer, Head of Department, Care First Training, Oct 21

Great course, provides a lot of food for thought

Melissa Pollard, In-house Events Coordinator , Falconbury Ltd, Apr 18

the content, speed of content, and Geoff were great

Nick Jones, Associate Director , GW Pharmaceuticals, Apr 18

I felt the course was good, I did feel that role play may have been beneficial during this day as it allows individuals to see the difference before and after. That aside I think the course was delivered well.

Shelle Easton, Intradco Brokerage Assistant, Intradco, Apr 18

Effective and engaging

Raffaella Focosi-Snyman, Pharmacovigilance HSO, Veterinary Medicines Directorate, Feb 17

Excellent in every aspect, I have recommended the course to my colleagues

Sarah Taylor, Associate, Poppleston Allen, Oct 16