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Dealing With Difficult People Training Course

During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies.

This is an interactive online course consisting of 2 x 90 minute modules.

11 Jan 2022

& 6 Apr 2022 , 20 Oct 2022

Book now



This half-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.

By the end of the course you will have:

  • Considered why people are difficult
  • Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
  • Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
  • Practised good questioning and listening techniques
  • Developed a plan to cope with your own difficult people

Who should attend?

Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those at any level who are experiencing these problems in the workplace. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.


Module 1 - Introduction & coping

  • Welcome and introduction
  • Why are people difficult?
  • Understanding the reasons helps you to cope
  • Developing your personal coping plan
  • Your own attributes – do you have the right approach?

Module 2 - Dealing with the different types of difficult people

  • The domineering group
  • The dictator
  • The bully
  • The my-way menace
  • The put-down pro
  • Guided role-play – explore some difficult situations identified by attendees
  • Final discussion session


Geoff Marsh (More...)

Geoff Marsh is the Managing Director of Dansam Ltd, a training company that began in September 1999. As a trainer and presenter, Geoff has been involved with conferences, seminars and roadshows for organisations such as Air Miles, Regus, Robert Bosch Ltd, Wessex Water, Sun Microsystems, Scottish & Newcastle Breweries, London Underground, Forte Hotels, The Engineering and Physical Sciences Research Councils (EPSRC), The Zoological Society Of London, Interserve Project Services Ltd, He has published several books including ‘A Sixty Minute Guide To Powerful Presentations’.

Geoff Marsh (More...)

Geoff has been an international trainer, coach and presenter for more than three decades.  He began as a presenter on the Lloyds Bank customer first events in 1986. As a trainer and presenter he has been involved with management training for organisations across the globe including delivering courses in Hong Kong, Singapore, USA, Dubai and many others. He has published several books including A Sixty Minute Guide To Powerful Presentations. He is a full member of the actor’s union Equity and has been a professional performer on stage, television and radio.

Book now

Book now

11 Jan 2022
Live webinar
11 Jan 2022
Live webinar
GBP 249.00
EUR 365.00
USD 415.00
+ VAT @ 20.00%
Enrol now
to attend
Live webinar
6 Apr 2022
Live webinar
6 Apr 2022
Live webinar
GBP 249 199
EUR 365 295
USD 415 337
Until 2 Mar 22*
Enrol now
to attend
Live webinar
20 Oct 2022
Live webinar
20 Oct 2022
Live webinar
GBP 249 199
EUR 365 295
USD 415 337
Until 15 Sep 22*
Enrol now
to attend
Live webinar

Learn more about our face-to-face and webinar training formats.

* Note the early booking discount cannot be combined with any other offers or promotional code

Continuing professional development

This course qualifies for 3 hours for your CPD records.
More about CPD

Customised in-house training

We can customise this course to meet the requirements of your organisation and deliver it at your location and/or online.

Contact us

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Previous customers include...

  • Actelion Pharmaceutical Ltd
  • Alpha-Plus Medical Communications Ltd
  • Animal Health and Veterinary Laboratories Agency
  • Bayer Healthcare
  • Biogen IDEC Ltd
  • Cephalon (UK) Limited
  • Ceva Phylaxia Ltd.
  • Coloplast A/S
  • DNDi
  • Dr. F. Podczeck
  • Ferring Pharmaceuticals A/S
  • Genae Associates NV
  • Genzyme Europe BV
  • Intervet International BV MSD Animal Health
  • Lifescan Scotland Ltd
  • Nycomed UK Limited
  • Pfizer
  • Procter & Gamble Technical Centres Ltd
  • QuintilesIMS
  • Sela Medical Ltd
  • St Stephens's AIDS Trust
  • Summit Medical Ltd
  • Syngenta Limited
  • UCB Pharma SA
  • Wyeth Pharmaceuticals

Great course, provides a lot of food for thought

Melissa Pollard, In-house Events Coordinator , Falconbury Ltd, Apr 18

the content, speed of content, and Geoff were great

Nick Jones, Associate Director , GW Pharmaceuticals, Apr 18

I felt the course was good, I did feel that role play may have been beneficial during this day as it allows individuals to see the difference before and after. That aside I think the course was delivered well.

Shelle Easton, Intradco Brokerage Assistant, Intradco, Apr 18

Effective and engaging

Raffaella Focosi-Snyman, Pharmacovigilance HSO, Veterinary Medicines Directorate, Feb 17

Excellent in every aspect, I have recommended the course to my colleagues

Sarah Taylor, Associate, Poppleston Allen, Oct 16